Shipping + Returns
 

SHIPPING

We ship anywhere in the US, or you can pick your item up in store. Standard shipping options available at checkout, but if you want special arrangements, call the store or shoot an email to info@ventpdx.com. We can usually accommodate special requests, sometimes we require additional charges. 

Items are usually shipped out within 2 days of the purchase, if the item is in-stock. See the product description to know if the item is in-stock and ready to ship, or if we have to order it from the designer. Also keep in mind that depending on the designer, we receive the item anywhere from 48 hours to 6 weeks from order date. If you are in a time crunch, call the store or email info@ventpdx.com to find out when exactly your item(s) will be shipped. If your item has to be ordered and will ship more than 2 days after purchase, you will receive an email explaining that.

Tracking information is always provided once the item ships. You will receive an email with this info!

 

RETURNS

Items may be returned in store or by mail, unworn, for store/web credit only, within 15 days of purchase. Refunds will not be given, as most items are MADE TO ORDER and I don't believe in refunds. Custom orders, altered pieces, engraved items, etc are final sale.

If you are unsure about the size or fit of an item, get in touch with us. Technology is pretty fancy these days, and someone can usually send you photos, facetime, etc. Plus, we know our shit and can usually tell you over the phone what will or won't work.

Keep your receipt, or hope Karlea is in a good mood that day.

 

Can't find what you want on our site? I bet we either have it or can find it, and just haven't had time to put it up on this here fancy website. Hit us up.

 

Thanks and you're welcome!